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    Money Back Guarantee

    If for any reason you are not satisfied with your purchase within the first 14 days of receiving your order then simply return the product to us. The product must be returned in its original condition, with undamaged packaging and unused for a full refund.

    We will not refund the delivery charge and you will be liable for the delivery charge when returning the product. If you have opened the box to examine the product you must have done so without damaging or marking the product in any way.

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    Call Us On 020 7307 8321

    There are a number of ways to contact us:
    Phone: 020 7307 8321 (9am to 6pm, Monday to Friday and excluding Bank Holidays)
    Email: sales@askdirect.co.uk

    Or click here to talk live to a member of staff using our online help system (9am to 6pm, Monday to Friday, excluding Bank Holidays)

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    Pick up in-store

    Almost any order can be picked up from our Ask store on Tottenham Court Road in London. This saves on delivery costs and means you don't have to wait around for your order to be delivered.

    All Pick Up In-Store orders require a £5 reservation fee, which is paid for in the checkout section of our website. This £5 is then deducted from the total price when you come to pay for the order in-store.

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    Free 1-2 Day UK Mainland

    Any product ordered from Ask Direct comes with Free Delivery to UK Mainland Addresses as standard. Providing the order is placed before 4pm Monday to Friday and has passed payment security checks, the item(s) should be with you normally within 1-2 Days (excluding weekends) UK Mainland excludes certain postcodes.

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    Next Day

    We offer Next Working Delivery to UK Mainland addresses with all orders for £12.95. Providing that the order has been placed before 4pm Monday to Friday and has passed payment security checks, the item(s) should arrive during the next working day. Working Day is Monday to Friday 9.00am to 6.00pm, excluding Bank Holidays. UK Mainland excludes certain postcodes.

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    Saturday

    You can choose to have an order delivered to a UK Mainland address on a Saturday for £19.95. Orders must be placed before 3pm on a Friday, and must pass payment security checks. Saturday Delivery orders exclude Scottish Highlands and certain postcodes.

 
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