Delivery Information

• Free Standard Delivery
• Delivery Options and Charges
• International Delivery

Free Standard Delivery

Any product ordered from Ask Direct comes with Free Delivery to UK Mainland Addresses as standard. Providing the order is placed before 4pm Monday to Thursday and has passed payment security checks, the item(s) should be with you normally within 1-2 Days. It should be noted that Free Delivery is not available for orders to these postcodes.

Delivery Options and Charges

Alternatively you can choose from a number of other delivery options such as Order Online, Pick up from our London-Store, as well as Next Working Day or Saturday Delivery for a small fee.

Please note: All UK orders over £50, can only be delivered to the address that your credit or debit card is registered to, no matter what delivery option you choose.

Here is a quick overview of our UK delivery options and costs:

Delivery Option	Area	Price	Timing
Standard Delivery	UK Mainland except postcodes, Northern Ireland	Free	1 - 2 Working Days1
Next Working Delivery	UK Mainland except postcodes	£12.95	Next Working Day2
Other UK Locations3	Scottish Highlands, Northern Ireland, Isle of Man/Channel Islands (Non-Guaranteed Service)	£19.95	1-3 Working Days2
Saturday Delivery4	UK Mainland except postcodes, Scottish Highlands, Northern Ireland, Isle of Man/Channel Islands	£19.95	Saturday(Order before 3pm, Friday)

¹ - Providing the order is placed before 4pm, Monday to Thursday.
² - Working Day is Monday to Friday 9.00am to 6.00pm, excluding Bank Holidays.
³ - Products over 30kg will require a special quote from the courier for freight purposes. We will contact you with the delivery cost, once the order has been placed.
⁴ - Excludes TVs over 37" These orders will require a special quote from the courier for freight purposes. We will contact you with the delivery cost, once the order has been placed.

Ask use a number of well-known, reliable couriers to deliver your orders. With certain orders, you can track your parcel. If this is the case, there will be a link in your Order Delivery Confirmation email (not order confirmation email) which will take you to website for parcel tracking. All deliveries must be signed for. If you are out when the courier arrives, the courier will leave a card with a contact number for you to call. If there is any damage to your consignment or if any of it is missing, you should contact both the courier and ourselves straightaway.

International Delivery

Ask Direct deliver to most European countries, but payment must be made by Bank Transfer. Orders will be despatched when your payment has cleared into our bank account. When placing your order, specify the country of destination in the address section. If your country is not listed, please email us and we may able to provide you with a quote for the delivery charges and insurance for that particular country.

We may refuse at our discretion international orders for larger products such as TVs as insurance may not be available.

You may also be liable for customs duties, clearance charges and other charges due to the clearing agents in your country. Please contact your local Customs Office for further information.

Here is a list of European countries that we deliver to:

Zone	Countries	Delivery Time	Cost*
Zone 1	Belgium, France, Germany, Ireland, Luxembourg, Netherlands	1 - 3 working days	£19.95
Zone 2	Austria, Denmark, Switzerland	2 - 5 working days	£24.95
Zone 3	Czech Republic, Italy, Slovakia, Spain	3 - 6 working days	£29.95
Zone 4	Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden	4 - 7 working days	£34.95
Zone 5	Greece, Iceland, Latvia, Lithuania, Norway	5 - 8 working days	£49.95

* Please note that particularly heavy items may have higher delivery charges. You will be notified before your order has been dispatched, if this is the case.

Got a question?

If you have anymore questions about our delivery services, feel free to speak to a member of staff using our online help system or contacting us by phone or email.