Q1.Where are your stores? Top
Our stores are located in Central London. The location of
our stores can be found here. Here you will also find an
easy to follow map, address and contact details for each store.
Q2.What are your store opening times? Top
All our stores have individual opening times. Details of the opening times for each of
our stores can be found here.
Q3.How do I find out if an item is in stock? Top
There are a number of ways to find out:
- Search for the item on our website and the product page will inform you if it is in stock
- Visit one of our stores and ask a member of staff
- Our website is updated with stock information every hour so keep checking to see if the product has come in to stock. Alternatively,
contact us by email or phone.
Q4.Can I order and pay over the phone or via fax? Top
The only way to purchase from us is via our website or visiting one our stores.
Q5.Is every product on the website available to buy in-store? Top
All the products featured on our website are available for purchase from our Ask store, of course subject to availability. However, from time
to time we offer web exclusive deals that are not available to buy in the store.
Q6.Is every product in the shop available to buy on the website? Top
We carry an extensive range of products and so unfortunately it is not possible to feature every one of those products on our website. There are
some products that we simply cannot sell online because they require a good level of advice and demonstration. If you are after a product which is not
featured on our website, please contact us and we will try our best to get it for you.
Q7.Are online prices the same as in the store? Top
Prices between our website and stores may vary. Remember that with the physical stores we incur additional expenses like rent, rates and sales
staff. We do offer a pick-up in store service whereby you can purchase the product at our internet prices.
Q8.Do you have an email newsletter? Top
Yes, our newsletter informs you about new products and services, special offers and latest deals. Use the sign up box underneath
the left navigation.
Q9.Do you have a catalogue? Top
No, we do not have a printed catalogue. Our website is effectively our catalogue.
Q10.Do you offer sale items or special offers? Top
ASK does not specifically have a sale period. However we do offer Sale Items and Special Offers throughout the year.
Q11.I've seen a product cheaper elsewhere. Can you match or beat competitors' prices? Top
We don't have a price match policy, simply because our products and services offer good value for money. Many companies
have price match policies that are misleading and often have a catch or in some cases do not even have the product in
stock. It is not our normal policy to price match, but it does not hurt to Ask! Sometimes we may and sometimes we may
not.
Q12.Do you sell B-Grade, Graded or Damaged stock? Top
All the products offered on our website are brand new and in perfect condition. B-Grade, graded or damaged stock will
work as well as a new product, but may have minor cosmetic defects, missing instruction manual, missing accessories or
damaged packaging. We will only sell B-Grade, graded or damaged stock if we believe it offers our customers good value
for money. Any product that is not brand new will be clearly marked 'B-Grade', 'Graded' or 'Damaged' on the website.
Q13.Does your stock come in its original packaging and with the correct accessories? Top
Ask stock comes directly from UK suppliers in original manufacturer's packaging and with the correct accessories. Ask
does not stock any 'Grey Imports' or 'Parallel Imports'.
Q14.Do you offer any finance options? Top
We do not offer finance options such as payment in monthly instalments. We only accept payment by Credit or Debit Card, Bank Transfer or Cheque.
Q15.Do your prices include VAT? Top
All prices listed on the site include VAT.
Q16.Can I place an order for an educational establishment, charity or business? Top
If you wish to order goods for a school, college, university, charity or business for example, email trade@askdirect.co.uk
Q17.Where do you deliver to? Top
We deliver throughout the UK and many countries around the world. Visit the
Delivery Information page for more details.
Q18.How much does delivery cost? Top
Delivery costs will depend on the products you purchase, your location and when you want it. Visit the
Delivery Information page for more information
Q19.How is my order processed? Top
Your order will be processed as soon as it is placed, provided there are no issues. If there are any problems with
payment authorisation of your credit or debit card or the product is unavailable, then our Customer Services Team will
contact you immediately.
Q20.How will my order be delivered? Top
We will use the most appropriate courier for the size of your order to ensure it is delivered in the most efficient way.
Q21.What happens if I am out when you deliver? Top
The courier will leave a card to inform you that delivery had been attempted. Please follow the instructions on the
card to rearrange delivery or arrange collection from their depot.
Q22.What if my order has not been received in stated times? Top
If your order does not arrive within our stated times, please contact our Customer Services Team who will be happy to help.
Q23.What happens if the parcel is damaged? Top
If you have received a parcel that is externally damaged, you should write "Damaged and Uninspected" when signing for
the parcel. If the contents are damaged or are not usable, immediately get in touch with our Customer Services Team with as
much information as possible. Our team will be happy to resolve the problem to your satisfaction. Any photos of the parcel
would be useful.
Q24.Why has my order not arrived yet? Top
If you have received an email confirming we have accepted your order, then you should receive your order within the
stated times for the delivery service chosen. If you have not received your order within the stated time, please contact
our Customer Services Team. For more detailed information about our delivery process visit the Delivery Information
page.
Q25.Can I return a product if I am not happy with it? Top
You have a 14 day money back guarantee that starts when you receive the product. You can return the product subject
to our Returns Policy.
Q26.Do you offer warranty with your products? Top
All our products come with minimum one year manufacturer's warranty as standard and some may come with 2 years
warranty. The warranty period is stated on the product page. We also offer the option to purchase an extended warranty
through our valued partner - Domestic & General - for products such as laptops or iPods for that extra peace of mind. Any
extended warranty options will be displayed on the 'Suggested Accessories' section of the product page.
Q27.What is meant by original condition? Top
Items must be as new, in the same condition they were sent to you in. Items must be returned in their boxes and
packaging, intact with the correct accessories and instruction manuals as supplied by the manufacturer. Items must not
be used, marked, damaged or scratched
Q28.What is Reservation Fee? Top
It is an administration fee we charge to manage the reservation of your order. It is refunded when you collect
your order. It is non-refundable if for any reason you fail to collect your order within the stated timeframe.
Q29.For how long will you reserve the items for me? Top
If your order is not collected we will send you email notification reminding
you to collect your item(s). If you fail to collect your order within three days of us sending you the reminder email,
we will cancel your order and you will lose the reservation fee.
Q30.What if I do not have the Order Confirmation on me? Top
Do not worry if you have not got the Order Confirmation printout on you. We can locate the order on our system when you come in store.
Q31.Where do I pick up my order from? Top
The order confirmation will give you the details of where to pick up your order from. If you do not have the Order
Confirmation printout on you, collect your order from:
Ask Electronics
Ground Floor - Cashiers Pay Point
248 Tottenham Court Road
London
W1T 7QZ