Customer Services
At Askdirect we want to make sure your purchasing experience is straightforward and stress-free. We appreciate the
importance of good Customer Service and want you to feel confident when you buy from us.
Every aspect of your order; picking, packing, delivery and so on, is carried out by members of our team.
We are only human and in the unlikely event that there is a problem with your order you can be assured that we will
strive to put it right. Your comments are very important to us as the feedback allows us to improve the service we
offer and identify areas that could benefit from further improvement.
If you have any queries our FAQs comprise lots of information about the company and our services. If you need more
information or have a question that does not appear on the list please
contact us.
Our trained Customer Service Team is available from 9am to 6pm, Monday to Friday and will be more than happy to help
you with your queries. Unfortunately we are unable to take telephone calls on weekends or Bank Holidays.
At Ask you are buying from real people and talking to real people!
Contact a customer service representative
For all enquires please call our Tottenham
Court Road store on 020 7307 8321.
The Store is open from:
- Mondays
- 9.00 am to 6.00 pm
- Tuesdays
- 9.00 am to 6.00 pm
- Wednesdays
- 9.00 am to 6.00 pm
- Thursdays
- 9.00 am to 6.00 pm
- Fridays
- 9.00 am to 6.00 pm
- Saturdays
- 10.00 am to 7.00 pm
- Sundays
- Noon to 6.00 pm
We accept all major credit and debit cards.
Purchases from one of our stores
If you have a question or queries about a purchase made in one of our stores, please contact the shop directly.
Website
If you have any comments or suggestions on any improvements to our new website, we would like to hear from you.
Please send your comments via our contact form.
Our Customer Services area includes the following sections, each of which are designed to provide all the
information you need about ASK and our services:
- Contact Details
You can contact us via email, telephone, fax or post.
- Delivery Details
ASK offer Next Day and Standard Delivery to anywhere in UK and to most other countries. For full details
please visit this section.
- FAQ
Here are a number of frequently asked questions about AskDirect.