ASK

First Time Visitors

Navigating the site
Stock levels
Setting up an account
Placing an order
Payment methods
Payment security
VAT receipts & refunds
Contact us
Visit our shop
Accessibility

Navigating the site
Our website has been designed to make browsing and searching for products easy and intuitive.
Our product areas are divided into categories in the top navigation bar – for example, TV, DVD & Blu-Ray. Selecting a category brings up a range of relevant subcategories for you to choose from – for example, Televisions. Selecting a category or subcategory will display all of the products within it.
Alternatively, you can enter a description, product name, brand name or product code into the search box.
We carry a huge range of electronics and accessories, so if you’re looking for something specific, there’s a very strong chance we’ll have it!

Stock levels
We stock large quantities of our products to ensure that they are readily available for purchase. All products marked as In Stock or Low Stock can be ordered online.
You can place an Out of Stock product on Back Order if there’s an Add to Basket button next to the product. We will let you know when your back-ordered product is in stock and on its way to you.
If the basket button doesn’t show then unfortunately that product cannot be placed on Back Order.

Setting up an account
Setting up an online account with us is easy. Once you’ve made a purchase you can save your details as an account. This will make the checkout process super quick the next time you make a purchase.
To access an existing account, select My Account icon in the top right of the page and enter your email address and password.

Placing an order
Every product on our site is listed with a detailed specification, including offers, deals and delivery options, to make finding your perfect product solution as simple as possible.
We also help you to match your chosen product with the best accessories. Click on ‘You might also need’ beneath the Add to Basket button or select the Accessories tab beneath the product image.
We pride ourselves on our competitive prices. The product’s in-store price will display if it’s lower than the online price, giving you the choice of collecting at our retail store. If there’s an in-store or online promotion currently running on the product (such as a deal on warranties) it will display beneath the price.
Once you’ve chosen the product and accessories that you’d like to order, select the Add to Basket button next to the product. You can see the contents of your basket by selecting the View Basket icon in the top right hand of the page.
Click ‘Proceed to checkout’ and add in your contact and payment details. You will receive a confirmation email once the order has been successfully processed.

Payment Methods
We accept online payment by credit and debit card (Visa and Mastercard), charge card (American Express) or PayPal. Read here for further details.

Payment Security
We take online security extremely seriously. Our site is VeriSign approved and PCI compliant, and we use 3D Secure, Verified by Visa and MasterCard SecureCode to ensure that transactions are swift and secure. Read about our Payment Methods for further details on our site’s security measures.

VAT receipts & refunds
Vat receipt will be despatched with your order. If you have lost or mislaid your vat invoice and require a copy, please contact our Customer Services Team.

The UK Sales Tax (VAT) is currently 20%. If you normally live outside the EU you are eligible to reclaim VAT Refund. You cannot reclaim VAT for goods bought online or by mail order. But you can make a substantial saving if you make your purchase from our store as you are entitled to claim VAT refund when making a purchase from participating retailers.

Contact us
If you have any queries or concerns, or would like to make a product enquiry, our Customer Service Team will be happy to help you. You can reach us by phone, email or post.

Visit our shop
We’re not just an online retailer, we also have a large store on Tottenham Court Road in central London. Visiting the store gives you the opportunity to try out products in person and ask our friendly and knowledgeable team for help and advice.
You can find us at:
Ask Electronics
248 Tottenham Court Road 

W1T 7QZ

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