Help & FAQs

Choosing & Paying For An Item

Delivery Questions

Exchanges & Returns

 

Choosing & Paying For An Item

Where can I find more information about a product (eg. dimensions)?

Can I amend or change my order?

Can you do a better price?

How do I make a purchase?

How do I enter a 'Promo Code'?

What payment methods do you accept?

Is it safe to make a purchase on your website with my credit card?

Do you offer lay-by or finance on your products?

Will I get an invoice with my purchase?


Delivery Questions

How do I find out the delivery cost for my order?

How long after placing my order can I expect delivery?

Can I schedule a day or time for delivery?

Can you deliver to a PO box or BFPO?

Can I be informed when my item is shipped so that I can be at home for delivery?

Do I need to sign for my delivery?

What happens if no one is home?

Can you deliver on weekends?

What if an item is lost or damaged during delivery?

Can I pick up my item in person?

For further delivery information


Exchanges & Returns

Can I exchange an item? What if I don’t like my purchase?


Product Warranties

Do you offer extended warranties on your products?